Thank you

Thank you, Andres. I'm looking forward to the session.

Scott Mahoney

Welcome!

Dear participants,

My name is Andres Traslavina and I am a consultant who has been asked to conduct a two-hour training program for the student services staff at Metropolitan Community College.

As MCC is making a clear commitment to its own professional growth and development, I hope that you will see this two-hours as a valuable opportunity to communicate with each other and to build relationships that will make you feel cohesive and united in purpose.

After completing this cross-cultural communication training program, participants will be able to:

Explain the concept of cross-cultural communication.
Explain the difference between high context and low context cultures.
Apply learned communication styles to cultures similar in context.
List five different non-verbal communication techniques used to effectively communicate with Latino employees.
Demonstrate the use of non-verbal cross-cultural techniques.
Demonstrate the use of cross-cultural conflict resolution techniques.

Thank you in advance for your cooperation and I look forward to working with you.

Training Program Agenda

Cross-cultural Communication in Higher Education.

8:30 Workshop Introduction
Check-In
Ice Breaker
Introduction to Cross-cultural Communication

8:45 The Latin American Communication Way
Statistical Review of MCC Demographics
High Context vs. Low Context Cultures
Latin American Communication Styles

9:10 Cross-cultural Non-verbal Communication
Differences Between Non-Verbal Communication Styles

9:30 BREAK 5 minutes

9:35 Cross-cultural Non-verbal Communication
Polychronic vs. Monochronic

9:50 Cross-Cultural Conflict Resolution
How Would You Respond Activity
Thomas, K. Conflict Resolution Model

10:10 Wrap Up
Rehearsal Pairs
On the Job Practical Tools
In-Basket and Other Questions
Final Evaluations

10:30 Adjourn